Frequently Asked Questions

How do I learn to ride a Segway?

All first time customers are required to take a complete training session to ensure a safe and enjoyable experience. Training time is part of the overall tour time. During the busy summer season training time may be slightly longer. Riders are trained on safe Segway operation, emergency stops, turns and on /off training plus our “Share the Road” policy. Training includes a 9 minute safety video. All riders are required to wear a helmet and bright colored reflective safety vest.

How long, fast and far can I ride?

The San Francisco Segway Tour has a top speed of about 8 -10 miles per hour. A Segway can average about 24 miles between battery charges. A fully charged battery will last with constant riding for approximately 6 hours. Riding times vary with hills, rider weight and speed. Segway has settings that limit the top speed. Your tour will begin cruising at no more than 4-5 mph. One additional setting is used for slightly higher 8-10 miles per hour. You can enjoy the entire tour on the lower speed. With crowded streets we limit our speed for a relaxed cruise.

How long does a Private Segway tour last? How many stops for pictures?

Our Private VIP Segway tours are 3 hours including the 25-30 minute training time. Training time may be slightly longer during the busy summer season.

We do make stops for pictures along the San Francisco routes. Our tour guides carry cameras too! For your safety we request that riders do not take pictures or videos while riding on their Segway. It is really hard to steer and see obstacles if you are looking through a camera view finder!

Our tour guides take a will few free pictures of your group (Not the building  /scenery) on most tours and post them online on our Facebook page. Guests can download the pictures for free.

Guides are happy to take pictures of your group with your camera. Please ask.

What should I wear? I have heard it is cold and windy in San Francisco during the Summer.

It is cold and can be very windy in San Francisco ! Dress comfortable and in layers.Highly recommended: Comfortable closed toe flat shoes (no high heels, sandals, shape ups, z-coils or flip flops) and an extra layer of warm, wind resistant clothing. Gloves are recommended during the winter months. With the chilly wind, wet fog and damp environment along the waterfront shorts and a t-shirt are NOT a good fashion idea.

Each Segway has a very small handlebar storage bag for cameras, light jackets and purses. Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at home. We have a supply of rain ponchos, warm jackets and lightweight knit gloves at the San Francisco location. Simple knit caps (beanies) are available if you want something to wear under the helmet. Guests may bring their own bike helmets.

What routes do we go on the Segway Tour? Can I ride a Segway on the Golden Gate Bridge or “crooked” Lombard Street? What about those San Francisco hills?

Our San Francisco Waterfront and Hills, Golden Gate Park VIP and Segway Night Tours mainly stay on the “flat parts” of the city. None of our Segway tours go to or across the Golden Gate Bridge. (better explored on foot or our Electric Bike Tour over the Bridge) The Private Waterfront and Hills Tour does travel up and down some great hills and includes going down the famous Crooked Lombard Street hill.

The Hills, Lombard Street and Coit Tower part of our Wharf & Hills Private Segway tours route may be changed, rerouted or deleted based on guest skills/previous Segway experience. Changes will be made at the discretion of the tour guide and or manager. There will be no refunds or partial refunds offered if the Hills portion of the route is changed or deleted.

Segways are allowed on most San Francisco streets and designated bike pathways. Segways are not allowed on sidewalks in San Francisco. We strongly stress that all Segway riders courteously “Share the Road” with other vehicles, bikes and pedestrians.

It is the Segway rider’s responsibility to yield to pedestrians. Pedestrians have the right-of way. Our routes in San Francisco are mainly on designated bike lanes. These bike lanes are adjacent to city streets. In some places the bike lane is the full width of the city street. We are in a busy big city and will be in some high traffic areas. San Francisco has more bike lanes per square mile than any other US City. Unlike Segway tours in other US cities we cannot operate the tours on the sidewalk. Each Segway has a radio so the guide can advise you to upcoming changes in the route. Similar to a bike ride you will have to be aware of your surroundings and traffic. Safety is very important to us: All Segway guests must be age 12 or older and weigh at least 100 pound (46 kilos). If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will NOT be given a refund. Please review the rider requirements here.

Where do the tours start? Where can I buy tickets? Is there parking?

Advance reservations are required for our private tours and can be made online or by phone 415-796-0472 or on this website.

Fisherman’s Wharf area tours depart from the rear parking lot at 757 Beach Street San Francisco CA 94108.  Near the corner of Hyde Street. (Google Map) Located across Beach Street from the Hyde Street Cable Car turn around in Fisherman’s Wharf. A Wells Fargo Bank ATM (red sign) is at the entrance to our driveway leading to the training area. We are in the rear parking lot and not visible until you are standing at the end of the driveway. Look for yellow and blue flags.

We DO NOT have parking facilities on site. Parking and public transit information are listed in the FAQ.

There are many paid parking lots and garages within a few blocks of our location. On street metered parking is very limited. The F-Line Historic Street Cars and both MUNI Cable Cars lines all transport visitors to the Wharf.

The Golden Gate Park VIP Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area. 92 Hagiwara Tea Garden Drive San Francisco CA 94118. ( Google Map) If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.

Parking spaces are NOT available at the Park guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot. Look for a Green Segway tent.

Nearby paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.

Are guide gratuities included in the Private Tour price?

Gratuities are included as part of the pre-paid cost for our private tours and corporate events.

With our guests from around the world we get asked about guide gratuities every day. Guide gratuities are included in the VIP private Tour price.

Any additional guide gratuities are completely at the discretion of the guest. We employ a great and diverse group of guides. They guide because it is a fun job and they get to meet people from all corners of the world. Similar to service businesses all over the United States, gratuities are a small part of the compensation the staff receives. If you choose to give your guide an extra  gratuity, it would be much appreciated.

We are with print, web, TV or travel media and would like to go on a FAM tour or set up an interview. How do we set up an appointment or FAM tour?

We are very media friendly and have handled media visits from all over the world. Please contact us here with your request. We also have high res / web ready images available for publication in our media section.

Can I test drive a Segway for 5 minutes?

We do not offer test drives. Take a tour it is fun! Depending on schedule and staff availability we do offer a pre-tour evaluation and abilities discussion specifically for guests with disabilities / medical conditions that may impair their riding abilities.

Can I rent a Segway without the San Francisco tour?

We do not rent Segways. All of our tours include a guide and full narration. Book a Private tour – it’s fun!

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