Terms & Conditions (SFETC)

SFETC is a private company and is not affiliated with Segway, LLC or Ultramotor LTD. Segway & Segway HT are registered trademarks of Segway LLC  Ultramotor and Ultramotor A2B are registered trademarks of Ultramotor LTD.

Rider Requirements:

Please review the Rider Requirements listed on every tour page. Rider requirements are part of the Terms and Conditions. It is very important that you review the rider requirements before booking any tour.

Reservations and Confirmation – Using our Print and Go Tickets:

Confirmation, Travel Voucher and Photo ID:

Credit cards are charged at the time of the reservation request. An e-mail record of your pending order will be sent to you following completion of your tour or travel request. For every confirmed booking you will receive a 2nd e-mail with a link to your “Print and Go” E-Ticket Voucher / Smart Phone “Show and Go”- when your booking is confirmed by SFETC. Your order is NOT confirmed until you receive the E-Ticket Voucher via email.

Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in at the Segway Tour start location. You tour cost will be charged to your credit card at the time of booking. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

Your E-mail Confirmation and Travel Voucher will be received within 1- 24 hours, subject to availability. Confirmed Vouchers are also available online through the Voucher Pick Up or Print Tour Ticket Link on the bottom of any of our web pages.

For security and to reduce fraud a Photo ID will be required by the tour operator with your Voucher. The last name on the Voucher must match the Photo ID.

Rates and Booking Procedure:

Prices are per person, unless otherwise specified. All Transactions are in US Dollars. All prices and availability are subject to change without notice. Tour prices or availability are NOT guaranteed until full payment is received and a confirmation voucher is sent to guest by email.

Declined Credit Cards:

If the authorization on the credit card provided is declined, we will attempt to notify you by email at the email address you provided. The reservation will be cancelled and will need to be rebooked depending on availability.

Segway and Bike Tour Cancellation and No Show Policy:

Reservations require a full deposit via Credit Card. Your confirmation for this product will be received within 1- 24 hours subject to availability. We will send an e-mail confirmation of the specific date and time of your tour. Deposits are fully refundable if the reservation is canceled 3 days -72 hours or more prior to the scheduled tour. We have a limited amount of Segways for tour use – Both equipment and guides are held for your specific reservation. No shows are charged in full and will not be rescheduled. The deposit WILL NOT be refunded for any reason and booking time and /or date cannot be changed within 72 hours of your scheduled tour.

A signed liability waiver is required prior to your tour departure.

Are Segway tours cancelled in case of fog or rain ?

San Francisco is famous for the fog! Our tours run fog, light rain or shine. We always suggest multiple layers of warm clothing for any San Francisco or Bay Area activity. Summer afternoons can be in the 50’s. Rain gear is available for those infrequent rainy days. Segways are designed to run in light rain. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time (if space is available.)

Each Segway has a handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.

IMPORTANT Check your Confirmation for Correct Date and Time:
It is your responsibility to be at the designated tour location on the correct date. Please check your confirmation carefully. No refund for no-shows.

Changes to Your Reservation:
For most tours there will be no charge for changes 72 hours prior to the tour date. We have limited amount of Segways for tour use. No shows are charged in full and will not be rescheduled.

The deposit WILL NOT be refunded for any reason and booking time and/or cannot be changed within 72 hours of your scheduled tour.

Call SFETC at 415-796-0472 to confirm any changes. Gift certificates are not refundable and have no cash value.

Languages:

Segway rider instruction and tours are conducted in English. Segway guest training videos and guest waivers are available in 11 languages.

Meals Souvenirs and Miscellaneous Costs:

Tour prices do not include Meals, gratuities, attraction admissions, or souvenirs unless noted. Guide gratuities in addition to the service charge included in the private tour rates are optional and appreciated.

Tour Rerouting and Changers to Route:

If special events, parades, festivals, athletic events or construction are in our area the Segway / Bike tour route will be altered without notice The Hills,Lombard street and Coit Tower portion of our Private Segway tours route may be changed, rerouted or deleted based on guest skills/previous segway experience, and at the sole discretion of the tour guide/ manager. There will be no refunds offered if the route is changed or altered.

Confirming Order and other changes:

Remember to call the phone number on your confirmation 24 hours prior to your departure to confirm tour details. No refund for no-shows. All changes on confirmed orders should be made directly with SFETC at 415-796-0472.

How do I print confirmation tickets online?

Printing tickets online is quick and easy. Simply follow the link in your confirmation e- mail. You can print your tickets on any style printer – color or black and white, laser or inkjet. Printing tickets is as simple as printing any of your standard documents. If you forget your voucher the voucher can be accessed from any computer that is linked to the internet: Voucher Pick Up or Print Tour Ticket Link located on the bottom of the website page.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

What happens if I print my tickets more than once?

You can print your “Print and Go” tickets as many times as you like, but when you check in the code number will be used as a confirmation. Once your confirmation number is entered, any other copies will not be accepted – the system will show that the ticket has already been used. Print your tickets as many times as you like – they are only good for one tour or activity.
Please present and sign the printed version E-Ticket voucher or show the Smart phone voucher when checking in at the Tour start location.

Can I access my tickets at a later date?

Your confirmed tickets will be available at any time simply by accessing your account through your confirmation email or the web site using your last name and e-mail address. Go to:Voucher Pick Up or Print Tour Ticket link located on bottom of the web site page. Tickets that are not yet confirmed will be listed with the current status i.e.: “Pending” on the same web page.

NEW: The voucher email contains links for a printable version of the Travel Voucher or a web enabled smart phone voucher that does not need to be printed. (Smart phone users: Please read the voucher as it has important location, parking, attire and restroom info.)

Contact Us:

We welcome your feedback. For any questions, complaints or if you would like to express a concern, remove yourself from our mailing lists, or change your contact information, please e-mail us webmaster (AT) privatesegwaytours.com

You may also contact us by mail at the following address:
Private San Francisco Segway Tours SFETC Inc.
165 Jefferson Street Ste 2F
San Francisco, CA 94133
Phone: 415-796-0472

Web site contact: webmaster (AT) privatesegaytours.com with questions, comments or problems with this Web site.

Modifications of these terms and conditions:

SFETC reserves the right to change the terms, conditions, and notices under which this Web site is offered. SFETC. Reserves the right to update Terms and conditions policy at its discretion. changes will be posted immediately.

Liability disclaimer:

SFETC has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. SFETC, Inc. and/or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. SFETC and/or its suppliers make no representations about the suitability of the information and services contained on this web site for any purpose. In no event shall SFETC. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site; or for any information, products and services obtained through this Web site.

General:

Any rights not expressly granted herein are reserved. May 2013.