Frequently Asked Questions

AFTER TOUR QUESTIONS: Where are the pictures from my tour ?

Free guest pictures can be found on our VIP Tours Facebook page 

https://www.facebook.com/SanFranciscoPrivateVipSegwayTours/photos_stream?tab=photos_albums
Albums are generally displayed in date order. Occasionally the folders are slightly out of order or pictures are uploaded under the wrong date.

These are free pictures that we take when we can and there is no guarantee that there will be pictures of your group. We appreciate you booking a tour with us. Thanks again.

What are rider requirements ? Are Segways OK for people with disabilities or mobility issues? What about pregnant women? Do you really enforce the weight requirements ?

Riding a Segway is similar to riding a bike—it’s intuitive but nobody is born knowing how to operate it. That’s why we offer training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. See more disability and medical condition information below.

Segway riding is not recommended for pregnant women. Unfortunately, pregnant guests will NOT be permitted to participate due to fall risk.

This activity is NOT recommended for some guests age 70 and up Please review information about disabilities and mobility issues listed below.

Safety is very important to us: All guests must be age 12 or older and also all guests must weigh at least 100 lbs. (45 kilos) and weigh under 250 lbs (113kg). 

IMPORTANT: If you book a tour and any of your guests do not meet the minimum age / weight criteria they will not be allowed on the tour and you will not be given a refund or be rescheduled. We do have a scale and check weights. Safety 1st!

If you have been on a Segway tour in another city and the tour operator let your age 12 and under / under 100 lbs (45 kilos) child participate we will still NOT allow them to ride on our tour. Unlike most Segway tours in other cities we have hills on our route and guests must be the minimum weight and age to safely participate. Yes We enforce the minimum weight requirement. We occasionally get asked if we will make an exceptions for underweight kids with athletic ability. No we will not make an exception. All guests must weigh more than a Segway. Safety 1st.

Guests will practice on the Segways until everyone feels comfortable and ready to tour San Francisco!

San Francisco Waterfront and Golden Gate Park Tour Rider Requirements:

  • Segway Tours all guests must be age 12 and up. Bike Tours Ages 16 and up.
  • All guests including children must weigh at least 100 lbs (46 kg) and be under 250 lbs. (113 kg). ) For guest safety minimum age and weight requirements are strictly enforced. This includes underage / underweight guests that may have been allowed on tours in other cities. We do check guest weights. Please do not book underweight guests and expect us to make an exception. We have a scale and check weights.
  • Children under 18 must be accompanied on the tour by an adult or guardian.
  • Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.
  • Be able to stand on the Segway for a period of 1-2 hours.
  • This activity is NOT recommended for some guests age 70 and up. Pregnant guests will not be permitted to participate
  • Wear the helmet and safety vest that is provided with the tour.
  • Review and sign our liability waiver.
  • Complete the Segway rider training
  • Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride. 
  • Arrive 15 minutes early to check in and be ready for fun!
  • Please no high heels, sandals or flip flops.

No refunds or reschedules for guests that ignore the requirements. Arrive 15 minutes early to check in and be ready for fun!

The training includes:

  • Walking the customer through simulated obstacles including turns and an emergency stop to ensure a safe and enjoyable experience.
  • Hands-on training with a instructor. Video introduction and skills review. NEW: Training video is now available in 11 languages.
  • Education of rider courtesy and rules of the road.

It is important to note that the Segway has not been designed, tested, or approved as a medical device.

I or a member of my group has a disability or medical condition.

How do you evaluate and /or handle a guest with a disability / medical condition ?

It is important to note that the Segway has NOT been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

If you contact us in advance we will try to arrange for a free demo / training the day (or days) before your tour. This is only if we have staff and time available. We use this time to try to best evaluate the riders abilities. During this time a staff member will spend one on one time with the guest and answer questions. We always err on the side of safety.

 

We strongly suggest asking questions in advance concerning any disabilities/ medical issues.

We will most likely not have a lot of extra time during training prior to the tour departure to work with a guest. We operate on schedule so the other paying guests have a full tour experience. On occasion (if we have space) guests that don’t feel comfortable or do not have the skills have stayed in our training area vs. going on the tour. They receive a bit of extra riding time without being out on the road.

At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability.
This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Jet lag and dehydration from long flights can also be a problem for our international guests.

During our regular guest training prior to the tour departure: 1. We will not let you leave our training facility if we feel you are not a competent / safe rider. 2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.

Are reservations required ? How far in advance do I need to reserve?

Please book as far in advance as possible. Advanced reservations are required. We suggest you either book online or call 415-796-0472 or book on this website.

Our Private tours sell out during the busy Summer travel season in San Francisco. We suggest a minimum 1 to 2 day advance booking. We may be able to accommodate a last minute / same day booking depending on tour guide availability.

Where can I park close to the San Francisco Fisherman’s Wharf office or the Golden Gate Park start locations?

We do not have parking facilities at our two San Francisco Wharf training areas. Street parking is limited and meters last a maximum of 2 hours. (Tours last over 2 hours) We do not reimburse parking costs.

Paid Wharf area Garage Parking is available at:
Anchorage Shopping Center: 500 Beach St San Francisco, CA 94133 2 blocks East of our Segway Tour location at 417 Beach Street. 2 Blocks West of our Electric Bike Tour Start location at 757 Beach Street.

San Francisco Golden Gate Park Segway Tour start location is in the paved area directly behind the Sprekels Temple of Music ( band stage ) in the Golden Gate Park Music Concourse area. If you are trying to find us using GPS the entrance to the Japanese Tea Garden is across the street from our training lot at 75 Hagiwara Tea Garden Drive SF CA 94118.

Parking spaces are not available at the guest training location. The Segway training area is not visible until you are behind the Band shell (stage.) On some GG Park special event days the training area will be moved to the adjacent Tour Bus Parking Lot.
Paid underground garage parking is available at the Music Concourse Garage located between the deYoung Museum and the California Academy of Science. We do not reimburse parking costs. Free on street parking is available on adjacent streets and fills rapidly on weekends. We suggest taking public transit on MUNI to the Park.
Give yourself lots of extra time to find parking in or near the Park.

Important: John F. Kennedy Drive through the park is closed on Sundays from Transverse Drive to McLaren Lodge.
From April through September JFK Drive is also closed to traffic on Saturdays from Tea Garden Drive to Transverse Drive. Allow extra time to travel to and find parking on weekends. Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on tim

What days and times do you offer tours of San Francisco? Arrive 15 minutes prior to scheduled start time.

We are open seven days a week. If you plan to be in the Bay Area during 4th of July, Thanksgiving, Christmas, New Years, Fleet Week (Early October) or other Holidays please call for schedule changes. We are closed January 1and December 25th. Please check each tour page for current tour times

San Francisco Private Waterfront & Hills Segway Tours, Night Segway Tour of Chinatown & Waterfront all depart from Fisherman’s Wharf.

Golden Gate Park Private Segway Tours depart from Golden Gate Park 

Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time.

if you arrive late we may have to shorten your tour time. Full or partial refunds / rescheduling will not be offered for for late arrivals. Safety and complete training for all of our guests is our 1st priority. Please be on time.

What happens if I have to cancel , arrive late or do not meet the age or weight requirements?

Reservations require a full advance payment via credit card. We will send an e-mail confirmation of the date and time of your tour.

Payments are fully refundable if the reservation is cancelled 3 days – 72 hours or more prior to the scheduled tour time.

We have a limited amount of Segways available for tours. We will reserve a segway(s) and schedule a tour guide specifically for your reservation.

No shows are charged in full and will not refunded or be rescheduled.

Your reservation payment WILL NOT be refunded or tour rescheduled for any reason within 72 hours of your scheduled tour time.

Rider Weight and Age Requirements: Please make sure everyone in your group is age 12 and up and over 100 lbs (45 kg) and under 250 lbs (113 kg). We do not offer age or weight exceptions. This is a safety issue and we do use a scale to check guest weights.

Anyone that does not meet our rider weight or our rider age requirements will NOT be refunded or reschedule We DO NOT offer a refund or a reschedule for underage or underweight guests.

Note: Our Advanced route tours have additional previous experience rider requirements for all guests. Please review advance tour rider requirements in the FAQ – “Who can ride a Segway”

A signed liability waiver is required prior to your tour departure.

IMPORTANT: Be on time Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our 1st priority.
Gift Certificates are not refundable

How do I get to your Fisherman’s Wharf or Golden Gate Park location by San Francisco Public Transit?

Getting to the 2 Wharf Locations:

By Cable Car: The Powell / Hyde Cable Car and the Powell / Mason Cable Car both end near our facility. Plan ahead- Lines to board the Cable Car from downtown San Francisco can be as much as a 2 hour wait during the Summer. Cash Fare: $6.00 one way.

By Bus: Use this handy SFMTA Planner to get to the Wharf by Bus . SFMTA to Fisherman’s Wharf

BART to city then to Wharf: Take BART to the Embarcadero Station. Go upstairs and cross the street to the Ferry Building. In front of the Ferry Building, take the MUNI F Line Street Car to the last stop in Fisherman’s Wharf. Our 417 Beach Street Segway Tour Wharf location is 2 blocks East from last F Line stop. The Bike tour start location is 2 blocks west at 757 Beach Street. Plan ahead – The F Line experiences rider delays during the summer months due to full street cars.

Getting to Golden Gate Park Location:

By Bus: Use this handy SFMTA Planner to get to Golden Gate Park by Bus. SFMTA to Golden Gate Park

Transit Info:

Fisherman’s Wharf and Golden Gate Park are both easily accessible from all points in San Francisco via public transportation. For specific route information, please use the links above or contact the San Francisco Municipal Transit AuthoritySFMUNI: www.sfmta.com | (415) 673-6864.

SFMUNI / SFMTA operates the Cable Cars, F Line and Bus System. For all transit questions, including traffic information, public transportation schedules, directions, and routes, call the Bay Area Travel Guide at 511 or visit www.511.org

BART operates the BART (Bay Area Rapid Transit) train system:  www.bart.gov | (415) 989-2278

Security Deposit and Damages:

All reservations require a valid ID with picture and a credit card. We Accept Visa, MasterCard, Discover or American Express. We do not charge a security deposit on your credit card. Your card will be charged for any damages to the Segway or Bike.
Riders are responsible for all damages to the Segway and/or anything /anyone they may accidentally collide with. Example: If you accidently hit a parked car with a Segway you will be responsible for the damages to the parked vehicle and the Segway. Please keep in mind that each Segway costs over $6000.00.
We DO NOT provide or offer insurance coverage for accidents or incidents. Each guests personal insurance and/or health insurance may provide coverage. We suggest checking with your insurance agent or provider before booking a tour.

Do you have a restroom? Does the tour make restroom stops?

We have restrooms at our 417 Beach Street Fisherman’s Wharf Private Segway Tour start location. We will make at least one restroom stop on all tours approximately 1+ hours after we begin training.

The Golden Gate Park Segway Tour start location has public restrooms next to the training area and on the route.

What is a Segway? How does it work?

The Segway Human Transporter is the first of its kind – a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body’s movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Segway senses where you want to go. We use Lean Steer i2 Segways on our San Francisco Tours.

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